At ROX, we aim to please!! ROX will happily accept unworn, unused merchandise within 14 days from the date of delivery for a full refund or credit for qualifying orders. Unfortunately, no returns can be accepted outside of this time frame. ROX reserves the right to inspect all merchandise prior to accepting any return. To return your order, please include the original invoice. We are not responsible for lost return packages, and recommend you insure and track your package. While ROX includes a prepaid return UPS label for your convenience, you are also welcome to use the shipping method of your choice. Please address all returns to:
You will receive an email notification from ROX when we receive and process your return. Please allow 7-10 business days for your refund to be processed. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received.
At this time, we can only process exchanges for the same item.