United States Shipping & Handling
SHIPPING AND PROCESSING TIME
All orders placed by 11:00 EST on weekends or holidays will be processed the following business day. No deliveries are made on weekends or holidays. Within the US, shipments take approximately 4 to 7 business days. Processing time for custom/handmade and pre-order pieces may take longer, details of which can be found in the product description. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.
SHIPPING & HANDLING
ROX offers ground our customers the following shipping options;
UPS GROUND: $9.99
UPS 3 Day Select: $19.99
UPS 2nd Day Air: $35.00
UPS Overnight Delivery (for orders placed before 11 am: $43.00
Orders being shipped to P.O. Boxes, APOs and FPOs ship via the United States Postal Service.
You will receive an email with tracking information and an estimated delivery date once your order ships.
FREE PREPAID RETURNS
ROX will happily accept most unused and unworn merchandise within 14 days of the delivery date for a full refund or credit. EXCEPTIONS:
Personalized pieces are handmade to order and FINAL SALE ONLY.
Your package includes a pre-paid UPS return label so you can easily send us back your purchase. We are NOT responsible for lost return packages, and recommend you insure and track your packages. You are also welcome to use the shipping method of your choice.
We do not offer free return shipping on international orders.
INTERNATIONAL SHIPPING AND PROCESSING TIME
Prices displayed on the website are exclusive of taxes and/duties. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page. All relevant import taxes and duties will be included in the final purchase price.
We currently offer DHL Worldwide Express at a cost of $25.00 BEFORE DUTIES AND TAXES. Generally shipments arrive within 5-7 business days. Tracking and delivery information is included. Please Note: Sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges and displayed on the Order Summary page.